Beth Murray
JARRETT SCOTT FORD – GREAT EXPERIENCE
I had the privilege of shopping at the Jarrett Scott Ford in Plant City, Florida this week. They had the certified used Honda Passport EXL in the sought after Obsidian Blue Pearl color I had been searching for. I made a 3 hour drive to check it out. (That’s how important it was to me to find this specific SUV).
I had visited many dealerships locally and I test drove about every compact SUV and a few midsize as well before choosing the Passport. I made a search on several car websites, including Autotrader, which led to the match at Jarrett Scott Ford. The price was quite reasonable, and the mileage was within my desired range -- under 30,000. I wanted one owner and no accidents. I was trading in a Honda Odyssey with 110,000 miles. The trade-in value came out quite reasonable.
A reply came almost immediately. Excellent service by the internet sales manager, Cameron C. We spoke over the phone and via text. He was professional, courteous and an Army Veteran (God Bless our Service members now, and those who served in the past). He answered all my questions. We were able to get most of the “work” completed before I began my drive to see and drive it.
Cameron connected me with sales rep, certified product specialist, HUNTER H, who answered my questions by text, and we also chatted by phone. Hunter was timely, knowledgeable and quick to respond. Without my asking, he sent a video of the Passport outside, inside -- all while narrating the features, which were many.
The customer service for car-buying here is unmatched from my other experiences.
I met several people during my visit, and the common theme was everyone seemed to enjoy where they work. Employees seemed to genuinely care about listening and helping to create a positive experience.
I saw the owner Jim Scott, the Owner of 18 years. Shaun B, the sales manager of many years who was energetic, helpful and so positive. I always dread the “finance room” part of car sales. Not here. Mike H was thorough and straight-forward in showing me the options for warranties, etc., if interested, and zero pressure. We will be looking at those options carefully. No decision was needed on-the-spot. Quickest experience I’ve had. Mike, too, showed his dedication to excellence in customer experience. He was kind --and had a joy that was evident. He has many years of employment at JSF. Employees that stay for years is a telling sign that the work atmosphere is good. Work is work, but this place seems unique.
Great people, great experience. If you’re looking for a new or used vehicle, be sure to check here.
Thank you Jarrett Scott Ford for your above and beyond kindness in the process. You have a good thing going! It was worth the drive.
Beth M.